Patient Satisfaction High At Bradley Memorial Campus ED

The state-of-the-art facility provides comprehensive care close to home.

ED staff members (from left): Dr. Louis Pito; Mary Ann Pinkerton, RN; Ashley Dizney, RN, BSN; Sunde Warner, admitting patient representative; Beata Swider, nursing tech; Susan Ziegler, unit secretary; Ephrem Abraha, RN, BS: Shawna Scirpo, RN, BSN; and Dr. Eric Hobert.

ED staff members (from left): Dr. Louis Pito; Mary Ann Pinkerton, RN; Ashley Dizney, RN, BSN; Sunde Warner, admitting patient representative; Beata Swider, nursing tech; Susan Ziegler, unit secretary; Ephrem Abraha, RN, BS: Shawna Scirpo, RN, BSN; and Dr. Eric Hobert.

The Emergency Department (ED) at The Hospital of Central Connecticut’s Bradley Memorial campus achieved Press Ganey patient satisfaction scores exceeding 95th percentile for their peer group and all EDs during FY 2014.

High levels of performance are also demonstrated by Centers for Medicare and Medicaid Services benchmarks for time from arrival to provider, treatment time, and time to admission decision, all significantly exceeding 90th percentile performance.

“We believe in providing the highest quality in patient care,” says Dr. Eric Hobert, medical director.

The ED also excels in timeliness of care. In 2014 the median time from arrival to being seen by a provider is 9.5 minutes and 89 percent of patients are seen in under 30 minutes.

Bradley Memorial campus survey results are measured against scores for EDs with annual volume under 20,000. The ED at that campus averages 50 patients daily, 18,000 patients annually. It is staffed by a board-certified physician 24/7 and is capable of evaluating and managing any emergency